Company Response Review Report Review
Nearly perfect, but lacked communication

Scott B Submitted this review about DIY Transport Inc.
Review made Live: 3/8/2018 8:23:00 PM
Overall a good experience with DIY Transport as well as Lindsay, the customer service representative I dealt with. Pick up was on time and delivery was ahead of schedule. Cross country in 5 days. Vehicle arrived in the same condition that it left in. DIY wasn't the lowest quote I received, but also wasn't the highest. Delivery was to my son in the Marine Corps. I stressed that good communication with him would be critical to arrange for delivery, However, I had to initiate all contact with the carrier (Armando Automotive). If it wasn't for my intervention I believe the delivery would have been problem. Fortunately, my son was able to make different arrangements at the last minute and take delivery. With proper communication from the carrier I could have easily given 5 stars. I would definitely use DIY Transport again.
Shipment Details
Origin:
Youngstown, Ohio 44511
Pickup:
On Time
Destination:
Camp Pendleton North, California 92055
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6201951
Quote or Order Cost:
$1300

Company Response
Sheree from DIY Transport Inc. Submitted this response.
Response Date: 3/21/2018 11:27:00 PM
Thanks Scott for taking the time to leave is your feedback! We are happy to hear you had a good experience with us, and we do apologize for the lack of the communication from the carrier. We're glad that you had a pleasant experience with our company.