Dishonest

joca Submitted this review about Milky Way Trucking LLC
Review made Live: 5/9/2024 3:49:00 PM
Terrible company. They quoted a price, and I had a signed contact and a deposit with them. The day of the pickup the driver stated he was to be paid double the amount of the agreed price. They posted the double price on the truck board and then no other company would make offers less than the posted price. I had a very hard time reaching them to discuss the double price and when I did, they kept giving me the runaround. I also had a very hard time getting them to remove the price off of the board. I would not recommend this company to anyone

Company Response
Avazkhon Tashpulatov from Milky Way Trucking LLC Submitted this response.
Response Date: 5/9/2024 11:26:00 PM
We're sincerely sorry to hear about the negative experience you've had with our company. We're committed to offering transparent and dependable service, so it's disheartening to hear that we didn't meet your expectations. We apologize for any inconvenience caused by the pricing discrepancy and the difficulties you encountered in contacting us. Your feedback is incredibly important to us, and we'll use it to enhance our processes and communication going forward. Please reach out to us directly so we can address your concerns and work toward a resolution. If you could provide your order ID or phone number, we can promptly investigate the issue and assist you further