Company Response Review Report Review
Completely unethical and terrible service

Daniel B Submitted this review about Montway Auto Transport
Review made Live: 6/13/2020 4:41:00 PM
Completely unethical service business. Quoted $1,100 for a transport, I ordered and confirmed payment with card for $1,100 (order number 866561) . After 8 days I receieved zero communication and finally reached out. I was then told that the new price was $1699 because "rates have changed", which is an outrageous difference in price from quote. I understand that quotes can shift slightly, but not by 50%+.. After speaking with several team members I realized they didn't care at all about the customer, even though I was a returning customer. When I asked to speak to someone else, I was told that they don't like talking to customer complaints and are too busy most of the time.
Shipment Details
Origin:
Dacula, Georgia 30019
Pickup:
Never
Destination:
Dacula, Georgia 30019
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
866561
Quote or Order Cost:
$1100

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 6/22/2020 4:44:00 PM
Hello Daniel, thank you for sharing your feedback. We're sorry that your experience did not match your expectations. A manager has reached out to you and discussed the specific issues that we encountered with your route at this time. Unfortunately, it has caused shipment delays that were unpredictable in the current environment. We are always prepared to go above and beyond to service our customers. But at this time we do recommend seeking alternative options. Please feel free to reach out to feedback@montway.com with any further comments or concerns.