Dear customer, thank you for contacting us. As per our records we have never guaranteed you a final price, and our shipping agent made it clear to explain how transport business works. Unfortunately, we are only the middleman between you and the driver and have no power to determine the final cost, only to make an impact on the driver in order to make the price as reasonable as possible. We want to assure you that we did our best to negotiate the price and talk the driver down so he could make a discount for us. Unfortunately, the price offered was the final one. We have to admit it is quite higher than the rate quoted. We appreciate your feedback as it helps us to identify areas where we can improve our service. Have a great day!