Company Response Review Report Review
Awful experience with the driver

Mordechai Submitted this review about AutoStar Transport Express
Review made Live: 2/2/2022 8:41:00 AM
AutoStar transport has a great customer service. As brokers they handle their job in an efficient matter overall. The issue I had was with the assigned driver who dropped my vehicle. The guy was unprofessional, disrespectful and with lack of effective communication skills. He parked his truck 2 blocks away from the drop off location, he was rude over the phone and was stating all the time he was the owner of his own company and that he was a business man and lots of opinions that were irrelevant to this transaction. He charged me additional $100 besides what I paid for putting a Saxophone and a small box within my car which to me was outrageous because in previous shippings I had placed more stuff than now and never being charged for it. Since the cash amount was more at the moment of the delivery, I offered to do a Zelle transaction to finish the nightmare to which he agreed upon. Horrible experience.
Shipment Details
Origin:
Las Vegas, Nevada
Pickup:
On Time
Destination:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5746629
Quote or Order Cost:
$1295

Car Condition
  • Vehicle was dirty
Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 2/2/2022 7:48:00 PM
Hi Mordechai! We appreciate your feedback and are always open to work on our customer's suggestions so that we can excel as a company. We will certainly make sure we will no longer work with this carrier after the unprofessionalism of their driver and everything else that was mentioned in your review. We truly apologize for the inconvenience that this transport may have caused you and we do appreciate your kind words about our Customer Service. We do hope that, the next time you work with us, either you or your family/friends, have a better experience with another carrier company. You may reach us at anytime at 888 802 8250 (op.2 for Customer Service).