Company Response Review Report Review
Tracy Nelson @mercury auto transport

mike and donna Submitted this review about Mercury Auto Transport
Review made Live: 6/22/2021 11:01:00 AM
Mercury transport is without a doubt a company built upon virtue, value, integrity ,and honesty. We were blown away with Tracy Nelson who handled our cross country delivery after months of our inquiry, date changes and very iffy timeframe . We 'd never shipped before and were pretty wishy washy and the wife couldn't make up her mind . Tracy was so incredible to work with because she did all the work and throughout the 6 months+ of our feet dragging The patience, knowledge and intuitive professionalism she exemplified was nothing short of unbelievable. Her guidance from the onset was timely, precise and educational. Thank god , we found her early on . I made a few inquiries online and we were inundated with responses from people all over the country offering up their service. . They just came out of the woodwork We.found it alarming due to the fact i only reached out to 3 entities and was contacted by maybe 20 or so. I knew then Mercury was legit . they sent some literature detailing the proper procedures and brought to light the potential pitfalls.From start to finish it was an impressive performance up to and including the cost and final delivery which was also beyond our expectations . The driver YAN was a sweetheart. He was kind, Softspoken and very professional , keeping us informed without any stress or drama and probably could have jogged from orlando to L.A with our honda crv on his back without breaking a sweat and still made it on time . I could've swore i saw muscles in his eyeballs but thats for another Day . I couldn't recommend anyone with higher regard than this outfit . They really were amazing . i couldn't imagine going anywhere else after this experience . maybe i could offer up a new slogan for you guys " this is how it's done " . Thanks tracy you've got friends in california now . you get out this way . please let us know . we'd love to actually meet the angel from mercury donna and mike ....
Shipment Details
Origin:
orlando, Florida
Pickup:
On Time
Destination:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3300367.
Quote or Order Cost:
$1350

Company Response
Minta Licata from Mercury Auto Transport Submitted this response.
Response Date: 6/22/2021 4:17:00 PM
Hi Mike and Donna, thank you for taking the time to write us such a great review! We're so happy to hear how wonderful of a job Tracy did assisting you with your transport. Thank you for choosing Mercury Auto Transport!