Hello, thank you for your feedback. Montway is completely transparent in its services. Which is to locate a licensed and certified carrier able to ship your car. Note that auto transport carriers are only certified to move vehicles, not personal items. Montway strongly encourages customers to remove all items from their vehicles before shipping. As no items are accounted for during transport. Please review our terms for full details at https://www.montway.com/terms-and-conditions. If you have any questions, please contact us at feedback@montway.com.